Chapter 1. Organization Policies.

Chapter 2. Nondiscrimination.

Chapter 3. Recruitment, Hiring, and Termination.

Chapter 4. Compensation Policies.

Chapter 5. Supervision.

Chapter 6. Employment Conditions.

Chapter 7. Administration.

Chapter 8. Volunteer Policies.

Chapter 9. Client and Client Services Policies.

Appendix A. The Human Resource Cycle of Activities.

Appendix B. Action Steps for Attracting and Retaining Quality Personnel.

Appendix C. Rate Yourself as a Volunteer Motivator.

Appendix D. Providing a Motivating Environment.

Appendix E. Administrative Simplification Under HIPAA: National Standards for Transactions, Security, and Privacy.

Index.