List of Tables.

List of Figures.

Glossary of Terms.

List of Acronyms and Abbreviations.

1. Introduction.

2. Managing the Core Public Services.

3. Service Delivery - Meeting Citizen Needs.

4. Managing Resources for Social Gain.

5. Strategic Control of Core Public Services.

6. Organizational Structures for Effective Service Delivery.

7. Managing Professionals.

8. Review of Reform Programmes.

References.

Appendix.

Index.