Acknowledgments.

Introduction.

Chapter 1: Managing Project Change.

Change Management Defined.

Why Bother with Change Management?

Let's Set Some Context.

Case Study.

Chapter 2: Setting Up for Success.

The Roles of Change Management.

What Do We Control?

Timing Is Everything.

Case Study.

Chapter 3: The Process of Change Management.

Designing Your System.

A Few More "To Dos".

Case Study.

Chapter 4: The Output of Change Management.

Now What?

Yes, the Triple Constraints Are Impacted.

The Board Denies the Change.

The Board Approves the Change.

The Triple Constraints Are Not Impacted.

The Project Manager Denies the Change Request.

The Project Manager Approves the Change Request.

Process Review.

Exceptions.

Escalations.

Case Study.

Chapter 5: The Incremental Effect.

The Theory of Disruptions.

The Theory of Timing.

The Theory of Estimating Change Requests.

Case Study.

Chapter 6: Change Tracking.

Documenting a Change Request.

Logistics.

Making a Change Request Log.

Finishing Up.

Case Study.

Appendix A: Nine Knowledge Areas Refresher.

Appendix B: Change Management Templates.

Appendix C: Calculating the Critical Path.

Glossary.

Index.