Acknowledgments.

Introduction.

Chapter 1: Managing Project Change.

Chapter 2: Setting Up for Success.

Chapter 3: The Process of Change Management.

Chapter 4: The Output of Change Management.

Chapter 5: The Incremental Effect.

Chapter 6: Change Tracking.

Appendix A: Nine Knowledge Areas Refresher.

Appendix B: Change Management Templates.

Appendix C: Calculating the Critical Path.

Glossary.

Index.