What Goes On in the Shadows.

1. What Is the Shadow Side?.

2. Bringing Issues Out of the Shadows.

Mining Value from the Shadow Side.

3. The Economics of the Shadow Side.

4. A Model for Managing the Shadow Side.

Revealing Your Organization's Hidden Culture.

5. The Pragmatics of Culture: The Largest and Most Controlling of the Systems.

6. Challenging and Changing an Entrenched Culture.

Managing the Shadow Side of People.

7. The Idiosyncrasies of Individuals: Shadow Side Behavior in the Workplace.

8. Managing the Shadow Side of Individuals.

9. Mining Value from Social Interactions.

Positive Political Skills at Work.

10. Organizational Politics: From Self-Interest to Institutional Enhancement.

11. A Model for Engaging in Positive Politics: "It Would Have Been a Piece of Cake".

Bringing It All Together.

12. The Hidden Organization.

13. Epilogue: Making Chaos Your Friend.