1. A New Paradigm for Public Management
2. Chaos and the Dynamics of Change
3. Managing Risk and Uncertainty: The Limits of Incremental Change
4. Gathering Data on Workplace Change and Variation
5. Uncovering the Deep Structure in Public Organizations
6. Beyond Management Control: Learning, Continuous Improvement, and Quality
7. Using Disorder to Promote Change and Innovation
8. Leading the Self-Organizing Agency
9. Key Lessons for Public Managers on Organizational Renewal
Resource: Implementing an Activity-Based Costing System in a Government Agency