Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
Cathy A. Costantino, Christina Sickles Merchant
ISBN: 978-0-7879-0162-2
Hardcover
272 pages
November 1995
US $48.00
"A real contribution to advancing the field of systems design." (from the foreward by William L. Ury, coauthor of Getting to Yes and author of Getting Past No)