THE CONTEXT FOR ASSESSMENT IN STUDENT AFFAIRS.

Why Student Affairs Needs a Comprehensive Approach to Assessment.

Key Questions to Ask in Assessment.

Using Qualitative Methods.

Using Quantitative Methods (P. Terenzini & M. Upcraft).

DIMENSIONS OF ASSESSMENT IN STUDENT AFFAIRS.

Tracking Clients' Use of Services, Programs, and Facilities.

Assessing Student Needs.

Assessing Student Satisfaction.

Assessing Campus Environments.

Assessing Student Cultures (E. Whitt).

Assessing Program and Service Outcomes (P. Terenzini & M. Upcraft).

Benchmarking: Comparing Performance Across Organizations.

Measuring Effectiveness Against Professional Standards (T. Miller).

ASSESSMENT CHALLENGES FOR PRACTITIONERS.

Reporting and Using Assessment Results.

Maintaining High Standards of Ethics and Integrity.

Making Assessment Work: Guiding Principles and RecommAndations.