KATHRYN GIRARD is a consultant with the National Institute for Dispute Resolution (NIDR) and the National Association for Mediation in Education (NAME). NIDR and NAME, both based in Washington, D.C., are leading organizations in the field of mediation and conflict resolution.

SUSAN J. KOCH is a consultant with the National Institute for Dispute Resolution (NIDR) and the National Association for Mediation in Education (NAME). NIDR and NAME, both based in Washington, D.C., are leading organizations in the field of mediation and conflict resolution.