"This book is a major milestone in our understanding of the science of improvement. It is destined to be a classic in the field. It offers leaders not only a comprehensive framework, but also dozens of useful specific suggestions for achieving new levels of quality and productivity." (Donald M. Berwick, Institute of Healthcare Improvement and author of Curing Health Care)

"The Improvement Guide is a rare jewel of a book packed with powerful ideas and knowledge; it should be required reading for every student and should be on every corporate bookshelf. This book fills a major void in the Quality literature by combining fresh insights, practical guidelines, and compelling examples on improvement in a captivating and easy-to-understand manner." (Paddy Meskell, senior vice president of human resources, Silver Diner Development, Inc.)

"The Improvement Guide provides a proven framework for quality as business strategy by linking improvement to methods of managing change. It clearly will assist leaders in making permanent improvements." (Robert Tusch, manager, Quality Development and Organizational Effectiveness, Exxon Chemical Company)

"The Conrad Company has been able to double its sales while reducing operating costs during the last five years. I attribute much of our success as an organization to the theories and methods discussed in this long overdue book. People who are interested in learning -- and in making improvements and money while having fun -- should take the time to study this material." (Robert Butts, president, The Conrad Company)

The Improvement Guide can be used by anyone in an organization to successfully integrate improvements into their system while achieving results in customer satisfaction, quality, lower costs, and productivity." (George Haefner, former president and CEO, Conegra Poultry Company)