Preface.

The Authors.

1. The Right Stuff: An Introduction to New Thinking About IT Management. (Christopher Sauer, Phillp W. Yetton)

Part One: The Traditional Solutions

2. False Prophecies, Successful Practice, and Future Directions in IT Management. (Phillp W. Yetton)

3. A Professional Balancing Act: Walking the Tightrope of Strategic Alignment. (Janice M. Burn)

4. The Pathology of Strategic Alignment. (Christopher Sauer, Janice M. Burn)

Part Two: Competencies of IT-Enabled Organizational Change.

5. IT-Enabled Organizational Change: New Developments of IT Specialists. (M. Lynne Markus, Robert Benjamin)

6. At the Heart of Success: Organizationwide Management Competencies. (V. Sambamurthy, Robert W. Zmund)

Part Three: Process Change.

7. Against Obliteration: Reducing Risk in Business Process Change. (Robert D. Galliers)

8. The Real Event of Reengineering. (Jane Craig, Phillp W. Yetton)

Part Four: New Interpretations.

9. The Paradoxes of Transformation. (Daniel Robey)

10. Joint Outcomes: The Coproduction of IT and Organizational Change. (Rod Coombs)

11. Improvising in the Shapeless Organization of the Future. (Claudio U. Ciborra)

12. The Paths Ahead. (Christopher Sauer, Phillp W. Yetton)

Index.