Preface About the Author
Introduction: What Makes a Good Manager?
Part One: A Model for Change
1. The Dynamics of Management Style: What Can Be Changed
2. Personality and Psychology: What's Your Type
3. Practical Intelligence: How Do We Make It Work?
4. Mental Models: How Do We Make the Shift?
Part Two: The Elements of Management Style
5. Needs: The Drive Towards Competence
6. Power Bases: Influence, Authority, and Expertise
7. Problem Solving and Conflict Management: Catalysts for Change
8. Values: Clarifying What You Stand For
9. Stress: Managing Work and Difficult People
10. Putting It All Together: Developing an Action Plan for Your Management Style