"As the original researcher who first identified and described burnout, Dr. Maslach now digs to the roots of alienation and loss of community in many large organizations." (T. George Harris, editor, Spirituality & Health)

"Full of important lessons for those who experience burnout and those who are in positions to prevent it from occurring...it's a road map to the design of workplaces that will restore the vitality and the promise of fulfilling work." (Wayne Cascio, professor of management, College of Business and Administration, University of Colorado at Denver)

"The proposed solutions reach well beyond simple-minded, individual stress management to the core challenge of redesigning the work environment." (David S. Sobel, director of patient education and health promotion, Kaiser Permanente Medical Care Program)

"A welcome corrective to much of the writing I see on burnout. The authors show convincingly that the causes and solutions?are to be found primarily in the organization, not the individual." (Cary Cherniss, professor of applied psychology, Rutgers University)

"RecommAnded for business collections." (Steven Silkunas, DCO SEPTA/FRONTIER, Library Journal)