MAKING EVALUATION A USEFUL MANAGEMENT TOOL (by Sandra Trice Gray).

Ongoing Evaluation: A New Approach.

Empowering Staff for Evaluation.

The Board's Role in Evaluation.

How Volunteers Can Contribute to Evaluation.

Using Client Feedback to Improve Programs and Services.

USING ONGOING EVALUATION TO IMPROVE PROGRAMS AND SERVICES.

Organizational Behavior and Policy (A. Merget & E. Weaver).

Program Effectiveness and Outcomes (J. Seeley).

Human Resource Management (D. Young & H. Doerman).

Information Management (R. Millett & M. Lelle).

Resource Development (P. McE. Buchanan & T. Hurwitz).

Ethics and Accountability (J. Belk & M. Daignault).

Adapting the Evaluation Process to the Organizational Culture (R. Adamson & E. Weaver).

Using Outside Evaluatorsv (P. Patrizi & J. Sanders).