"There has been enormous debate about "reinventing government"--but little careful study about what is actually happening. This extremely useful book tells the story-behind-the-story. It examines the critical steps required to make reinvention work, and the big problems that reinvention must solve. Anyone interested in improving government performance will need to read this book." (Donald F. Kettl, director, The Robert M. LaFollette Institute of Public Affairs)

"Bureaucracy-busters will benefit from this manual for bettering business practices in government. Its authors offer a practical guide that does not ignore the considerable obstacles facing reinvention advocates." (Timothy B. Clark, editor and publisher, Government Executive Magazine)