Part One: Strategic Change in Public Organizations.

1. Ferment on the Front Lines: Designing New Modes of Organizing(James R. Thompson).

2. Heroes of the Revolution: Characteristics and Strategies of Reinvention Leaders(Ronald P. Sanders).

3. The Best-Kept Secret in Government: How the NPR Translated Theory into Practice(John M. Kamensky).

4. Reinventing Public Agencies: Bottom-Up Versus Top-Down Strategies(James R. Thompson, Ronald P. Sanders).

Part Two: The Tactics of Change in Public Organizations.

5. Overcoming Employee Resistance to Change(David C. Frederickson, james L. Perry).

6. Ingredients for Success: Five Factors Necessary for Transforming Government(Hal G. Rainey).

7. Tailoring Change Strategies: Alternative Approaches to Reform(B. Guy Peters).

Part Three: Lessons for Continuing Transformation.

8. Where the Buck Stops;
Accountability in Reformed Public Organizations(Barbara S. Romeck).

9. Making Government Reform Stick: Lessons Learned(Donald J. Savoie).

Conclusion: Transforming Management, Managing Transformation(Patricia W. Ingraham).