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Fabled Service: Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson, Betsy Sanders
ISBN: 978-0-7879-0938-3
Paperback
144 pages
July 1997
US $24.95 add_to_cart.gif

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Description
Table of Contents
Author Information
 
Foreword
Introduction
1. The Road to Fabled Service
2.Fabled Service is a Way of Life
3. Fabled Service is Defined by the Customer
4.Fabled Service is Everyone's Job
5. Fabled Service is Designed into the System
6. Fabled Service is Inseparable from Integrity
7. Fabled Service is Empowered by Leadership
 
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