1. What It Takes: Confronting the Realities of Change
2. Where to Start: Understanding Organizations
3. From Tuning to Overhaul: The Dimensions of Change
4. Reshaping the Entire Enterprise: The Special Challenges of Discontinuous Change
5. Winning Hearts and Minds: Overcoming the Obstacles to Change
6. Setting the Stage: Recognizing the Change Imperative
7. Waging the Great Campaign: Developing a Shared Direction
8. Building a New Strategy: The Strategic Choice Process
9. Redesigning the Organizational "Hardware": The Keys to Strategic Design
10. When Worlds Collide: Aligning Strategy And Culture
11. Finding the Right People: A Guide to Strategic Selection
12. Staying the Course: Consolidating and Sustaining Change
13. Leading the Charge: The Unique Role of Senior Management
14. Learning to Lead Change: The New Principles for CEOs and Companies