"While many books hype the latest fad, here at last (!) is a realist's' toolbox designed for public administrators who need to know the costs as well as the benefits of managerial theories and technologies." (Mel Dubnick, Department of Public Administration at Rutgers University and former Managing Editor of the Public Administration Review)

"A handbook of reinvention-style tools of organizational change written by people who have made it work." (David Osborne, co-author of Reinventing Government and Banishing Bureaucracy, chief author of the first National Performance Review report, and managing partner at the Public Strategies Group.")