1. Understanding and Applying Innovation Strategies in the Public Sector.

Part One: Public Sector Innovation Tools.

2. Strategic Planning.

3. Reengineering.

4. Total Quality Management.

5. Benchmarking and Performance Management.

6. Team Management.

7. Privatization.

Part Two: Learning from Public Sector Cases.

8. Management Innovation in the New York City Department of Parks and Recreation.

9. Innovation in Collaboration with Business and Nonprofits: The Indianapolis Private Industry Council.

10. America Works: A Private Company Carrying Out a Public Service.