Foreward
Preface
1. Reporting Quality in a Market-driven Health Care System(Daniel M. Harris and Pamela P. Hanes)
2. Oregon Consortium: A Model in Scorecard Development(Pamela P. Hanes)
3. Consumer Preferences: Issues of Perception and Measurement(Pamela P. Hanes and Holly B. Jimison)
4. Consumers Want Choice and Voice(Michael J. Garland, Barry F. Anderson, and H. Diana Jones)
5. Tailoring Choice Information to Special Populations(Pamela P. Hanes)
6. Eliciting, Measuring, and Reporting Consumer Satisfaction(Christine Edlund)
7. Measuring Health Care Quality: The Process and Outcomes of Care(Bruce W. Goldberg)
8. The Alchemy of Accountability: Science and Art of Consumer Scorecards(Pamela P. Hanes and Merwyn R. Greenlick)
AppAndix A: A Consumer Guide to Selecting a Health PlanAppAndix B: A Request for Descriptive Navigational Information
Index