Introduction.

Module I: Clarifying Your Purpose.

Principle 1. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy.

Principle 2. Mission-Driven Government: Transforming Rule-Driven Organizations.

Principle 3. Anticipatory Government: Prevention Rather Than Cure.

Module II: Enhancing Your Performance.

Principle 4. Results-Oriented Government: Buying Outcomes Rather Than Inputs.

Principle 5. Competitive Government: Injecting Competition into Service Delivery.

Principle 6. Enterprising Government: Earning Rather Than Spending.

Module III: Shifting Your Locus of Control.

Principle 7. Decentralized Government: From Hierarchy to Participation and Teamwork.

Principle 8. Community-Owned Government: Empowering Rather Than Serving.

Module IV: Increasing Your Leverage.

Principle 9. Catalytic Government: Steering Rather Than Rowing.

Principle 10. Market-Oriented Government: Leveraging Change Through the Market.