A Proactive Framework for Organizational Change



Learn to apply the principles of total quality management to the management of high-risk patients and improve quality of care, patient outcomes-and the bottom line.



"Finally, a model of managed health care that resonates with physicians and patients. A new direction for care management that makes sense on both humanitarian and financial grounds."--Sanford T. Kurtz, M.D., vice president and chief medical officer, Lahey Clinic



"An exciting, promising, practical, and brand new approach to solving the cost/quality dilemma in managed care--high-risk population health management. This well thought-out program focuses on managing patients, not physicians."--Stuart Baker, M.D., executive vice president of clinical affairs, Voluntary Hospital Association