"This manual is the one we have been waiting for! It takes dead aim at all the important issues facing distance learning providers and hits the bull's eye on every one of them. It is down to earth, real world, and up to date. Its examples and insights for practitioners help create the sense of urgency and excitement all of us in distance learning feel today." (Michael P. Lambert, executive director, Distance Education and Training Council)

"This book presents an insightful view of distance training and the use of technology in organizations. It will be of great value to all educators and trainers interested in this important topic." (Greg Kearsley, program professor, Instructional Technology and Distance Education Program, Nova Southeastern University)

"An excellent, comprehensive study of the potential strategic benefits of distance learning to organizations. Certainly, if the federal government is to utilize information to improve services, it first must harness these same technologies to improve the training of its workforce." (Alan C. Lorish Jr., champion for IT training, Government Information Technology Services Board)