Preface.

Ackowledgements.

The Authors.

Part One: Laying the Foundation for High-Performance Work Teams.

1. The Challenges of Supporting Work Team Effectiveness.

2. Organizing Teams for Success.

3. Selection and Staffing for Team Effectiveness.

Part Two: Leading, Training, Measuring, and Rewarding Teams.

4. The Roles of Leaders in High-Performance Teams.

5. Training for Team Effectiveness.

6. Measurement and Feedback Systems for Teams.

7. Creating Effective Pay Systems for Teams.

Part Three: Infrastructure for Team Effectiveness.

8. Information Technology and High-Performance Teams.

9. Communication Technologies for Traditional and Virtual Teams.

10. Facility Design for High-Performance Teams.

Part Four: Best Management Practices for High-Performance Teams.

11. Supporting Work Team Effectiveness: Best Practices.

Appendix.

Chapter.

Notes.

References.

Index.