"Slaikeu and Hasson have outlined a thoughtful and accessible conflict resolution blueprint for those companies that seek to be among the employers of choice in the next century." --Wilbur Hicks, ombudsman, Shell Oil Company

"Slaikeu and Hasson, who are practitioners as well as researchers, are for real. This systems-design book--finally--is about the nuts and bolts of what really has to be in a system. The checklists and best-practice summaries will be helpful to all managers, and to everyong who thinks about organizations in a systematic way." --Mary Rowe, MIT ombudsperson, and adjunct professor of negotiation and conflict management, MIT Sloan School of Management

"Anyone interested in better understanding how to control the costs of conflict will find this book of significant value." --Benjamin W. Heineman Jr., senior vice president, general counsel and secretary, General Electric