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Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
Stephanie G. Sherman, V. Clayton Sherman
ISBN: 978-0-7879-4392-9
Paperback
400 pages
December 1998
US $70.00 add_to_cart.gif

This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 1-2 days delivery time for paperbacks, and 3-5 days for hardcovers. The book is not returnable.
 
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STEPHANIE G. SHERMAN is executive vice president of Management House, Inc. and is the author of Make Yourself Memorable, which was adopted by the Newbridge Executive Program.

V. CLAYTON SHERMAN is the author of the bestselling Jossey-Bass book Creating the New American Hospital.

 
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