JAY A. CONGER is the director of the University of Southern California's Leadership Institute and the author of Learning to Lead. Named Business Week's Best Professor to Teach Leadership to Executives, he has served on the faculties of the Harvard Business School, McGill University, and INSEAD, and is an internationally recognized leadership expert. BETH BENJAMIN,Ph.D., is a leadership consultant for Booz?Allen & Hamilton and has conducted extensive research with the University of Southern California's Leadership Institute and RAND Corporation.