"At last! Physicians and economists have teamed up to demonstrate that sharing knowledge not only makes common sense, but is profitable. Read this book for a glimpse at the evolving structure of ambulatory health care delivery systems." (Richard Blanchette, founder, Professional Association of Health Care Office Managers)

"This book can serve as a very complete and competent text for any health professional in the fields of clinical quality improvement and medical quality management." (David J. Jones, editor-in-chief, The American Journal of Medical Quality)