"Far and away the most comprehensive guide available to colleges and universities, or indeed at any public institution with an active staff and an involved client base. Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the best option." (James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey)

"Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... I have found the text to be truly 'user-friendly' with a thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus." (Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice)

"Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes." (Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Student Judicial Affairs)

"Every academic administrator will find dozens of specific ideas that will bring relief from the constant challenges of conflict. This book helps show where the conflicts come from—and how mediation and conflict resolution training can support a conflict-competent organization." (Mary Rowe, Ombudsperson, Massachusetts Institute of Technology)