1. Recognizing the Need for Reform.

2. Identifying Responsible Leadership.

3. Reaffirming Institutional Mission.

4. Defining What Constitutes a Program.

5. Selecting Appropriate Criteria.

6. Measuring, Analyzing, Prioritizing.

7. Anticipating Process Issues.

8. Implementing Program Decisions.

9. Achieving Strategic Balance.

Resource A. Outsourcing Practices in Higher Education.

Resource B. Sample Process AgAnda Adopted by a Land Grant University.

Resource C. Criteria for Measuring Administrative Programs.

Resource D. Case Studies: Excerpts from Implementation Plans.