"It is increasingly clear that the weakest link in technology lies not in hardware or software but rather in the workforce. Hawkins, Rudy, and Wallace have put together a superb collection of essays that explain ways to meet this challenge, despite the breakneck pace of technology."
--Martin Ringle, chief technology officer, Reed College

"This book is a valuable tool for IT professionals in understanding the current and future pressures of finding staff to provide the services required, as well as for campus leaders in building an articulated vision of the role each institution can play in addressing these needs at a national level."
--Margaret F. Plympton, vice president for finance and administration, Lehigh University

"At long last someone closes in on the critical crossroads between the human resource offices charged with finding, recruiting, employing, and retaining IT workers on the one hand and, on the other, the colleges and universities seeking to attract, enroll, prepare, and graduate IT learners. For too long these two worlds seemed to live in parallel but distant universes without communicating very effectively with one another. The chapters in this solid work give hope that convergence might yet be had-indeed, might well be near to hand. It's about time."
--Richard A. Skinner, president and CEO, Georgia GLOBE, and chair, 1997 Task Force on Improving the Responsiveness Between Industry and Higher Education, Information Technology Association of America