Preface (Brian L. Hawkins, Julia A. Rudy, William H. Wallace, Jr.).

Acknowledgments.

The Authors.

Part One: The Context.

1. The Supply of IT Workers in the United States (William Aspray, Peter A. Freeman).

2. Information Technology Jobs and Skill Standards (Neil Evans).

3. IT Fluency: What Is It, and Why Do We Need It? (Herbert S. Lin).

Part Two: Campus Challenges and Solutions.

4. Campus Human Resource Leadership:A Mandate for Change (Lauren A. Turner, Susan Perry).

5. Recruiting, Retaining, and ReskillingCampus IT ProfessionalsAllison F. Dolan).

6. Technology Across the Curriculum:Information Literacy and IT Fluency (Anne Scrivener Agee, John G. Zenelis).

7. Economic Development Partnershipsto Close the Gap (Annie Hunt Burriss, William H. Wallace, Jr.).

8. Leadership Challenges for theCampus and the Profession (Brian L. Hawkins, Deanna B. Marcum).

Index.