CHARLES GARFIELD is founder of Shanti and the Shanti National Training Institute (SNTI). Dr. Garfield continues to write, train volunteer managers and volunteers, and lead workshops on the effective use of volunteers for community service throughout the U.S. and abroad. He is clinical professor of psychology at the University of California Medical Center in San Francisco and is the author of the best-selling Peak Performers: The New Heroes of American Business, Sometimes My Heart Goes Numb: Love and Caregiving in a Time of AIDS, and eight other books.

CAROL KLEINMAIER, an expert in training and volunteer management, is director of the Shanti National Training Institute, where she developed the curriculum for SNTI's volunteer training and volunteer management workshop. She has participated in the training of more than 5,000 volunteers, and presented workshops nationwide on the psychosocial issues of the chronically ill.