"Executives are tough customers with high expectations. This direct and pragmatic book reveals the importance of the coach's immediacy and self-awareness in the successful coaching of top leaders." --Brian Clewes, senior vice president, human resources, TransAlta Corporation

"O'Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!" --Geoff Bellman, consultant and author, The Consultant's Calling

"This is an important book. Executive coaches will find in Executive Coaching with Backbone and Heart a sensible and sensitive process that leads to guaranteed results." --Carla J. Murray, general manager, The Westin Seattle

"In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." --Daryl R. Conner, CEO/President, ODR-USA, Inc.

"Effective leaders require courage, compassion, and initiative. O'Neill's systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers." --Paul D. Purcell, president, Beacon Development Group