LEONARD J. MARCUS, Ph.D., is founding director of the Program for Health Care Negotiation and Conflict Resolution at the Harvard School of Public Health. BARRY C. DORN, M.D., is clinical professor of orthopedic surgery at Tufts New England Medical Center and associate director of the Program for Health Care Negotiation and Conflict Resolution at The Harvard School of Public Health. PHYLLIS B. KRITEK, R.N., Ph.D., is professor of nursing and Doctoral Program Director, University of Texas Medical Branch, Galveston School of Nursing. VELVET G. MILLER, M.P.A., Ph.D., is former director of the Division of Medical Assistance and Health Services of the New Jersey Department of Human Services. JANICE B. WYATT, M.S., is chief executive officer of HCNA (Health Care Negotiation Associates) and former president and chief executive officer of the Metro West Medical Center and vice chancellor and hospital director for the UMASS Medical Center.