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Monitoring, Measuring, and Managing Customer Service
Gary S. Goodman, PhD
ISBN: 978-0-7879-5139-9
Hardcover
192 pages
April 2000
US $44.00 add_to_cart.gif

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GARY S. GOODMAN is an internationally recognized innovator in customer service, sales, and telemarketing who consults for a number of Fortune 500 companies including Xerox, Polaroid, and Kraft General Foods. He is also a best-selling author of twelve books and president of The Goodman Organization, a consulting firm based in GlAndale, California.
 
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