Tables, Figures, and Exhibits.

Preface.

The Authors.

Health Care's New Sense of Urgency.

The Relationship Between Business Excellence and Breakthrough Performance.

Creating a Climate for Breakthrough Performance.

The Characteristics of Breakthrough Performance.

How Health Care Leaders Create Breakthrough Performance.

Sharpening Your Customer Focus.

Aligning the Organization for Action.

Team Culture for Breakthrough Performance.

Involving the Individual.

Seven Indispensable Tools for Breakthrough.

The Baldrige Criteria: Your Secret Weapon.

Conclusion.

Appendix A. A CompAndium of Questions for Breakthrough.

Appendix B. Actions to Achieve Breakthrough.

References.

Index.