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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Kristin Baird
ISBN: 978-0-7879-5251-8
Paperback
176 pages
July 2000
US $45.00 add_to_cart.gif
 
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"Cheerful, down-to-earth, and widely experienced, Baird has written a well-organized, readable book with a can-do message…" (AORN Journal, 6/1/2004, Vol 70, No. 6)

"Read this book for an action-oriented approach..." (The Healthcare Collaborator, August 2001)

 
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