"High performance organizations are creative organizations. Drawing upon real life experiences, the Landaus guide you through the process of harnessing conflict to produce creative solutions." —John G. Smalley, former vice president and director of human resources, The Canada Life Assurance Company

"Conflict and creativity-two of the lowest rated leadership competencies that make the biggest differences in results. This book is a must for managers, executives, coaches, and teams interested in breaking through the barriers to high performance." —Susan Wright, principal, The Coaching Project Inc.

"The Landaus tap their extensive and diverse experience in interest-based conflict resolution to provide a practical guide for managing conflict within organizations. They offer a steady flow of real-life examples to illustrate techniques for managing both the creative and destructive effects of differences." —Jay Folberg, professor of law, University of San Francisco and coauthor, Mediation: A Comprehensive Guide

"The Landaus' easy to understand approach makes this a useful handbook even for those new to conflict resolution in organizations." —Christine E. Hart, president, Accord/Hart & Associates

"A very clear and comprehensive guide to harnessing the creative potential of diverse work environments, written by authors with over seventy years of relevant collective experience." —Cynthia J. Chataway, York University, Toronto