Foreword by Marlene Young.

Introduction: Restorative Justice Through Victim Offender Mediation.

PHILOSOPHY, PRACTICE, AND CONTEXT.

Humanistic Mediation: A Transformative Journey of Peacemaking.

Guidelines for Victim-Sensitive Mediation and Dialogue with Offenders.

The Mediation Process: Phases and Tasks.

Multicultural Implications of Victim Offender Mediation.

Case Studies.

National Survey of Victim Offender Mediation Programs.

Program Development Issues.

WHAT WE ARE LEARNING FROM RESEARCH.

The Impact of Victim Offender Mediation: Two Decades of Research.

Cross-National Assessment of Victim Offender Mediation.

Victim Offender Mediation in the United States: A Multisite Assessment.

Victim Offender Mediation in Canada: A Multisite Assessment.

Victim Offender Mediation in England: A Multisite Assessment.

EMERGING ISSUES.

Advanced Mediation and Dialogue in Crimes of Severe Violence.

Potential Hazards and Opportunities.

Appendix A. Resources: Organizations, Publications, Videotapes.

Appendix B. Directory of VOM Programs in the United States.

Appendix C. Program Profiles.

Appendix D. Promising Practices and Innovations.

Appendix E. Summary of Forty VOM Empirical Studies.

Appendix F. Assessing Participant Satisfaction with VOM.

References.

Index.