List of Figures and Tables.

About the Editor.

About the Contributors.

Foreward.

Preface.

Acknowledgements.

A Formula for Errors: Good People + Bad Systems (S. McClanahan, et al.).

Measuring Performance of High-Risk Processes (K. Ferraco & P. Spath).

The Human Side of Medical Mistakes (S. Ternov).

Accident Investigation and Anticipatory Failure Analysis in Hospitals (S. Feldman & D. Roblin).

Automating Root Cause Analysis (R. Latino).

One Hospital's View of Software Facilitation of Root Cause Analysis (K. Hirsch & D. Wallace).

Proactively Error-Proofing Health Care Processes (R. Croteau & P. Schyve).

Reducing Errors through Work Systems Improvements (P. Spath).

A Structured Teamwork System to Reduce Clinical Errors (D. Risser, et al.).

Index.