"This is a book that blends history, advice, and insight into a tool that can be used either as an introduction to Web-based training or as a field guide for every training developer.... Margaret Driscoll is uniquely qualified to produce such a high-quality addition to every training manager's library." —Cushing Anderson, program manager, Learning Services Research

"I recommend this book to everyone who asks me for e-learning resources. Its descriptions are clear, its recommendations are practical, and it helps e-learning practitioners, new and experienced, focus on one of the most overlooked parts of e-learning — instructional design." —Dawn Adams, content development manager, Microsoft

"Besides my books, this is the only one worth reading. Want to know what Web-based training and e-learning are? You can spend five years mucking around, or you can read this book." —William Horton, author, Designing Web-Bassed Training, Leading E-Learning, and Evaluating E-Learning

"Offers updated insights and sound advice. Explains the universals of training...while preparing readers for the change in e-learning, including the rise of mobile computing and educommerce, and the growing link with knowledge management." —Saul Carliner, author, An Overview of Online Learning

"A must-have book for anyone who has responsibility for ensuring that e-learning is successful in their organization. It not only provides the information and the tools you'll need, but through the exercises you'll be able to gain critical first-hand experience." —Lance E. Dublin, Lance Dublin Consulting