"At last! The definitive response for those wondering how consumers will fare in the e-commerce world. Practical solutions for creating the 'clean, well-lighted' global electronic marketplace." (Scott Cooper, manager for technology policy, Hewlett-Packard)

"Online Dispute Resolution by Ethan Katsh and Janet Rifkin, a valuable ODR primer for lawyers, mediators, and business people, will increase in importance with the ongoing rise in global e-commerce, particularly between businesses ('B2B')." (Doug Simpson, legal counsel, Trumbull Services, L.L.C.)

"This is a pioneering and important book that will have a lasting effect not only on the field of dispute resolution, but on the whole spectrum of e-commerce-related legal and policy issues. The authors labeling of technology as 'the fourth party' breaks new ground and will shape all further discussions of this topic." (Steve Abernethy, president and CEO, SquareTrade)

"...A practical and clear introduction to the field, offering history, introductory, analysis and explanation, alongside numerous helpful case studies, mainly from the US." (The London Times, 8/01)

"...this book is a winner...because of the unexpected detail, which is priceless..." (Supply Management, 18 October, 2001)

"This is definitely the book to buy if your are interested in Online Dispute Resolution." (The Texas Mediator, 1/02)