Preface.

Acknowledgements.

Introduction.

1. The Impact of Cyberspace on Disputes and Dispute Resolution.

2. A Brief History of ODR.

3. Understanding the ODR Process.

4. Introducing the Fourth Party: The Critical Role of Technology.

5. Facilitating Agreement: ODR and Offline Dispute Resolution.

6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.

Appendix 1: Online Literature and Resources about ODR.

Appendix 2: ODR Programs and Ventures.

Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)

Appendix 4: SquareTrade Direct Negotiation Process.

Appendix 5: Online Ombuds Office Dispute Transcript.