EDWARD E. LAWLER is director of the Center for Effective Organizations at the University of Southern California (USC) and distinguished professor of management and organization in the USC Marshall School of Business. He is the author or coauthor of more than three hundred articles and thirty-two books including Rewarding Excellence, The Leadership Change Handbook, and Strategies for High Performance Organizations-The CEO Report, from Jossey-Bass. SUSAN ALBERS MOHRMAN is senior research scientist at the Center for Effective Organizations in the Marshall School of Business at the University of Southern California. She is the author or coauthor of Tomorrow's Organization, Strategies for High Performance Organizations-The CEO Report, and Designing Team-Based Organizations, from Jossey-Bass. GEORGE BENSON is a research associate at the Center for Effective Organizations at the University of Southern California. Before joining the CEO he worked at the American Society for Training and Development. He has published in Training and Development and Technical Skills Training.