Preface.

Introduction.

Improving Organizational Performance.

The Study.

EMPLOYEE INVOLVEMENT: INFORMATION, KNOWLEDGE, REWARDS, AND POWER.

Sharing Information.

Knowledge and Skill Development.

Rewards.

Power.

TOTAL QUALITY MANAGEMENT, REENGINEERING, AND KNOWLEDGE MANAGEMENT.

Total Quality Management.

Process Reengineering.

Knowledge Management.

Relationships Among Employee Involvement, Total Quality Management, Reengineering, and Knowledge Management.

ORGANIZATIONAL CHANGE: PRACTICES AND STRATEGY.

The Employment Contract.

Improvement Strategies.

Change Strategies.

EFFECTIVENESS.

Results of Employee Involvement Efforts.

TQM Effectiveness.

Process Reengineering Results.

Knowledge Management Effectiveness.

Financial Impacts.

PREDICTORS of PRACTICE ADOPTION.

Organizational Size, Downsizing, and Delayering.

Impact of Competitive Environment and Business Strategy.

Performance Improvement and Change Strategies.

Toward High Performance Organizations.

References.

Resource A.

Resource B.

Resource C.

Tables and Figures.