Foreword (Eduardo Salas).

Preface.

The Authors.

Part One: Quantitative and Qualitative Approachesto Organization Development.

1 Introduction and Overview of OrganizationDevelopment as a Data-Driven Approach forOrganizational Change (Janine Waclawski, Allan H. Church).

2 Multisource Feedback for OrganizationDevelopment and Change (Allan H. Church, Alan G. Walker, Joel Brockner).

3 The Role of Personality Assessment inOrganization Development (W. Warner Burke, Debra A. Noumair).

4 Surveys as a Tool for Organization Developmentand Change (Salvatore V. Falletta, Wendy Combs).

5 Interviews and Focus Groups: QuintessentialOrganization Development Techniques (Janine Waclawski, Steven G. Rogelberg).

6 Organization Development and the Bottom Line:Linking Soft Measures and Hard Measures (Steven H. Cady, Mark J. Lewis).

Part Two: Process-Based Approaches to Organization Development.

7 Process Consultation: A Cornerstone ofOrganization Development Practice (William M. Kahnweiler).

8 The Heart of It All: Group- and Team-BasedInterventions in Organization Development (Richard W. Woodman, William A. Pasmore).

9 Action Learning (Victoria J. Marsick, Judy O Neil, Karen E. Watkins).

10 Appreciative Inquiry: The New Frontier (Stephen P. Fitzgerald, Kenneth L. Murrell, H. Lynn Newman).

11 Understanding and Using Large SystemInterventions (Barbara Benedict Bunker, Billie T. Alban).

Part Three: Major Developments in OrganizationDevelopment.

12 Organization Development and IT: Practicing ODin the Virtual World (Nancy T. Tippins).

13 Around the World: Organization Development inthe International Context (Michael Marquardt).

14 Evaluating the Impact of Organization DevelopmentInterventions (Jennifer W. Martineau, Hallie Preskill).

15 Organization Development Ethics: ReconcilingTensions in OD Values (Gary N. McLean, Susan H. DeVogel).

16 Voices from the Field: Future Directions forOrganization Development (Allan H. Church, Janine Waclawski, Seth A. Berr).

Name Index.

Subject Index.