"This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." (Chris Carlson, codirector, Policy Consensus Initiative)

"A classic must-read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step-by-step through the dynamics of resolving public disputes." (Susanne Terry, mediator and faculty, Mediation Program, Woodbury College)

"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." (Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific)

"The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02)