Preface.

The Author.

1. The New Business Environment and the Need for a New Project Management.

Part One: Managing in the New Business Environment.

2. Managing Complexity: Techniques for Fashioning Order out of Chaos.

3. Engaging Change: Knowing When to Embrace, Accept, or Challenge.

4. Managing Risk: Identifying, Analyzing, and Planning Responses.

5. Satisfying Customers: Knowing Who They Are, What They Want, and When They Are Right or Wrong.

6. Defining Requirements That Bridge the Customer-Developer Gap.

Part Two: Tools for the New Project Management.

7. Acquiring Political Skills and Building Influence.

8. Building Teams with Borrowed Resources.

9. Selecting Projects That Will Lead to Success.

10. Estimating Realistic Costs, Schedules, and Specifications to Ensure Project Success.

11. Scheduling Projects with New Tools: The Time-Boxed and Critical Chain Scheduling Techniques.

12. Outsourcing to Control Costs, Focus on Core Work, and Expand Resources.

13. Integrating Cost and Schedule Control to Measure Work Performance.

14. Evaluating Projects to Maintain Goals, Strengthen Accountability, and Achieve Objectives.

15. Understanding and Using Performance Metrics: Measuring the Right Stuff.

16. Establishing and Maintaining a Project Support Office to Strengthen Project Management Capabilities.

17. Carpe Diem: Seize the Day!

References.

Index.